Please take a moment to familiarize yourself with Our Terms, Conditions, and Policies outlined below to ensure a transparent and mutually beneficial relationship between you and FBPS.
Be a vector image or a minimum of 300dpi if you do not have a vector image available
Be sized to the correct size for print
Have all text converted to outlines
Art fees apply for extensive design work.
First Brothers Print Shop strives for top-notch print quality, and while we work diligently to enhance suboptimal artwork, we encourage customers to provide high-quality designs from the outset. We cannot be held accountable for errors or spelling mistakes in approved artwork.
Full payment is required at order placement.
Cancellations and charge-backs are subject to restocking fees
We stand behind the quality of our services. While refunds are not part of our policy, if you find yourself dissatisfied with our services for reasons beyond the scope of these policies, we are committed to providing a reprint of your order.
First Brothers Print Shop pricing list is subject to change at any time, and is assumed to increase 4% annually.
Additional fees apply for shipping, delivery, or non-print-ready art files.
Each order undergoes approval through a vital digital mockup sent via email. This mockup serves as the cornerstone for every stage of the process, making it imperative for customers to meticulously review every detail before granting approval. First Brothers Print Shop does not bear responsibility for errors in the art or approved details. Corrections made post-approval may lead to production delays and could incur additional expenses, underscoring the critical importance of thorough review before providing the green light.
First Brothers Print Shop is dedicated to maintaining color consistency, particularly with plastisol inks. Despite keeping samples of nearly every order for reference, matching exact colors is challenging as ink remixing and various external factors beyond our control come into play. We are committed to doing our utmost to replicate previous orders, acknowledging the intricacies of ink mixing in this dynamic process.
*PMS Color Matching:
While we strive to match Pantone (PMS) colors as closely as possible, achieving perfect matches on dark garments can be particularly difficult. Dark fabrics may require a white underbase or additional layers of ink, which can affect how the final color appears. Additionally, PMS colors often appear different when printed on dark garments compared to light garments, especially due to factors such as fabric texture, dye migration, and ink opacity.
First Brothers Print Shop goes by the standard spoilage guarantee in line with industry norms, set at 3%; however, our proactive approach typically aims to keep it under 2%. In the printing industry, errors can occur, but we diligently work to minimize possibilities at every stage of the process. We strongly advise ordering a few additional garments in each size, and in the event of any order shortages, you can be assured of a credit back. Your satisfaction remains our priority throughout the printing process.
First Brothers Print Shop pricing list is subject to change at any time, and is assumed to increase 4% annually.
Additional fees apply for shipping, delivery, or non-print-ready art files.
We utilize reliable shipping services such as UPS and FedEx. All shipping costs are the responsibility of our customers, and these costs will be itemized on your invoice post-production unless alternative arrangements have been agreed upon. It's important to note that shipping time is not factored into our stated turnaround times. First Brothers Print Shop holds no responsibility for any issues arising during transit, including complications, errors, or weather-related delays, as these fall under the purview of the chosen shipping company.
At First Brothers Print Shop, we strive to deliver your orders promptly. Typically, most orders are processed and completed within 10-12 business days from the date of customer payment. Please note that this time-frame excludes company holidays, transit days, and any additional time required for custom artwork.
At First Brothers Print Shop, safeguarding your privacy is a fundamental priority. Your personal information is exclusively utilized to enhance our services, and we adamantly refrain from selling it for any purpose. While we may reach out for feedback or reviews using your provided contact information, the option to opt out is readily available. By sharing your email address, you consent to occasional communication for these purposes; however, you maintain the right to unsubscribe from newsletters, review requests, or contact us to be removed from our list at any time. Additionally, it's important to note that we utilize Google Analytics for data analysis.